Questions? We have answers.
How much does it cost to design a piece?
It costs nothing to talk with a designer and get a quote. Once you agree to details, we’ll provide you with a free initial estimate and next steps. Most engagement rings cost between $1,500 and $3,500 but your cost truly depends on your design. When you consider the savings from Nexus Diamond™ Alternatives or lab grown diamonds versus a mined diamond, you can create an extraordinary ring for a remarkably affordable price.
Do I need to make a deposit?
We only ask for a $150 down payment to begin the design process and create a Computer Aided Design file, or CAD. You do not need to make a deposit to get a quote or time estimate.
Can I make changes to a CAD?
Of course. Three design changes are included. Additional changes may incur nominal fees for extra design time. We want your ring to be perfect, so we’ll work with you no matter what to make sure that it’s exactly as you imagine it.
How long does it take to create a custom piece?
Although design times vary based on the complexity of each piece, you'll be able to see a digital representation of your design in just 72 hours after getting started. If you have a set deadline, let your Design Consultant know. We'll work with you to make sure everything is perfect for the big moment.
What are my stone choices?
Forever Artisans offers only man made stones in our custom pieces. Nexus Diamond™ Alternatives are simulant stones that are chemically different but virtually identical to a diamond. Lab grown diamonds are identical to mined diamonds in every way, including their chemical structure. We do this because we believe in creating beautiful pieces that do not cause harm to the environment or the people of the world.
And, of course, we will set any heirloom diamonds or mined rubies, emeralds or sapphires that our customers provide to help give new life to old pieces.
What is the stone guarantee?
All Nexus Diamond™ Alternatives and Nexus Color Stones are covered under the Lifetime Stone Guarantee. This guarantees that the stone itself will never discolor, scratch, crack or become cloudy. If something does happen to the stone, we will replace or repair it for free. We do this because Nexus Diamonds are a simulant stone that we stand behind. We want you to feel confident in choosing our alternative stone, so we guarantee it will be beautiful forever.
In the case of a missing stone not caused by manufacturing defect, we will replace it for just the cost of the stone and a small setting fee.
We always advise that you purchase an insurance plan for your piece, and we’re happy to help you find the right one.
*If another jeweler works on your piece, this warranty is void.
What is the purchase agreement?
When your design is complete and your stone choice is confirmed, we will submit a final price to you. This will be based on your initial quote with any extra costs for additional design time or upgrades made during the process. We will never add cost to your piece without discussing it with you first.
Do you offer financing?
Yes. You can finance all or a portion of your design through Affirm or PayPal Credit, and we accept most major credit cards.
Can I return a custom piece?
Within 30 days of delivery, a design may be returned for a credit or a refund (*if applicable) less the design fees and a 20% restocking fee for the design. The down payment cannot be reimbursed.
*Due to the custom nature, some designs are not returnable. This will be clearly shown at the time of your purchase agreement.
How will I receive my order?
All orders over $100 USD are shipped free with signature required. Please note, delivery is Monday-Saturday. Contact Customer Service for expedited shipping options.
All packages are sent signature required. If you know you will not be home to sign, we recommend having the package sent to a friend's house, your work or a participating carrier store.